Account

Delete your
account & data.

Request deletion of your TM9 account and the personal data linked to it, right here on the web. You do not need to reinstall the app.

Request deletion Data retention policy

Home › Delete account

This page is for users of the TM9 and TM9 2.0 mobile apps on Google Play and the App Store, and the TM9 web terminal, provided by TRADE MASTER 9 (TM9).

How to delete your account

  1. Send your request. Fill in the form below, or email privacy at trademaster9.com with the subject "Delete my account". Send it from the email address registered to your TM9 account.
  2. Confirm it is you. To protect your account, we may ask you to confirm the request by replying from that same address.
  3. We complete it and confirm. We process your request and email you once it is done, within 30 days.
Using a paid subscription? Deleting your TM9 account does not cancel a subscription bought through Google Play or the App Store. Cancel it in your Google Play or Apple account subscriptions first, so you are not charged again.

What we delete

When your request is complete, your TM9 account is closed, your broker and Master AI / MMM connections are disconnected, and we delete the personal data we have no legal reason to keep, including:

  • Your profile details and profile picture
  • Stored broker connection details and login credentials
  • Master AI / MMM integration tokens
  • Marketing preferences and marketing data

What we keep, and for how long

Some records must be kept for a set period by law. They are kept securely, used only for that purpose, and then deleted or anonymised:

  • Account records needed for tax and anti-money-laundering (AML) compliance: up to 7 years after the account is closed.
  • Trading records: for as long as financial regulations require.
  • Logs and analytics: up to 24 months.

These periods match section 7 of our Privacy Policy.

Delete specific data only

You can also ask us to delete specific data, such as your profile picture or a stored broker connection, without closing your account. Choose "Delete specific data only" in the form and tell us what to remove.

Data held by your broker

Your trading account, funds and trade history are held by your broker, not by TM9, so deleting your TM9 account does not close your broker account. To close it or delete the data your broker holds, contact your broker directly. Payment providers such as Google, Apple and Stripe also keep their own records under their own policies.

Request deletion

This opens your email app with your request ready to send to privacy at trademaster9.com. Never include passwords or card details.

Questions

For help with a deletion request, email privacy at trademaster9.com or reach us through the Contact page.

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