FAQ

How Do I Get
Support?

When an operation in the forex and exchange markets does not go as planned, this page shows how to reach a person behind the trading mobile app.

Tap the WhatsApp button on this site or in the app, and we'll pick it up from there.

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App preview

Inside TM9 2.0.

Tap the WhatsApp button on this site or in the app, and we'll pick it up from there.

TM9 chart view with custom alerts on EUR/USD

TM9 performance tracking with balance, equity and margin

TM9 real-time quotes and close-position screen

TM9 portfolio hub with trading, report, analysis and alerts

TM9 open positions and best app of the year award screen

Answers

What This Covers.

Reach TM9 support on WhatsApp or by email — free users within 24 hours, Pro within 1 hour.

Response times

Free users get a response within 24 hours. Pro users get a response within 1 hour during market hours.

Money questions go to your broker

TM9 never holds your funds, so deposits, withdrawals and account balances are handled by your broker's support team.

Other ways to reach us

The contact page lists the support and privacy email addresses, plus the sales line for broker licensing.

In depth

The Detail Behind It.

Three short notes on how this works day to day.

In practice

WhatsApp is the fastest route because it is the same button in the app and on the site. Email works too, and questions about money in your trading account are the one category that should always go to your broker first.

Worth knowing

Keep questions specific: the instrument, the device, the time and what you expected to happen. For anything touching money in your account, contact your broker first, because they hold the funds and the transaction record.

Who it is for

This page is for anyone stuck mid-task who wants the fastest route to a person, and for brokers who want to know what response times their clients can expect before they recommend the app.

Context

Where This Fits.

How answers sits inside the wider TM9 platform. For the complete picture of the app and the platform, see the TM9 home page.

Short answers

The apps are free for end users and broker-platform licenses are quoted per setup. You can trade forex, indices, commodities and a curated CFD list, with new instruments each quarter. Support runs through WhatsApp or email — within 24 hours for free users, within 1 hour for Pro during market hours — and anything involving money in your account goes to your broker.

The short version

TM9 is trading software, not a broker. The mobile and web apps are free for traders; brokers licence the platform in three tiers. You can trade forex, indices, commodities and a curated CFD list, through the broker account you connect, and that broker holds your funds throughout. Support runs on WhatsApp and email, and anything involving money in your account is handled by your broker.

Good to know

If an answer here does not cover your case, WhatsApp support is the fastest route, and the contact page lists the support, privacy and sales addresses. Questions about deposits, withdrawals or balances belong with your broker, since TM9 never holds client funds. Trading carries a real risk of loss.

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How Do I GetSupport?