How Do I Get Support?
When an operation in the forex and exchange markets does not go as planned, this page shows how to reach a person behind the trading mobile app.
Tap the WhatsApp button on this site or in the app, and we'll pick it up from there.
Home › TM9 Guides › Answers
Inside TM9 2.0.
The TM9 2.0 screens most support questions refer to: real-time quotes, the portfolio hub and open positions.
What This Covers.
Message TM9 support on WhatsApp or by email; free users hear back within 24 hours and Pro users within 1 hour.
Response times
Free users get a response within 24 hours. Pro users get a response within 1 hour during market hours.
Money questions go to your broker
TM9 never holds your funds, so deposits, withdrawals and account balances are handled by your broker's support team.
Other ways to reach us
The contact page lists the support and privacy email addresses, plus the sales line for broker licensing.
Reaching Support the Fast Way.
Three notes on the fastest route, how to phrase a question, and who this page is written for.
What is the fastest way to reach TM9 support?
WhatsApp is the fastest route because it is the same button in the app and on the site. Email works too, and questions about money in your trading account are the one category that should always go to your broker first.
How do you get a support question answered quickly?
Keep questions specific: the instrument, the device, the time and what you expected to happen. For anything touching money in your account, contact your broker first, because they hold the funds and the transaction record.
Who is the TM9 support guide meant for?
This page is for anyone stuck mid-task who wants the fastest route to a person, and for brokers who want to know what response times their clients can expect before they recommend the app.
Where This Fits.
How answers sits inside the wider TM9 platform. For the complete picture of the app and the platform, see the TM9 home page.
Short answers
The apps are free for end users and broker-platform licenses are quoted per setup. You can trade forex, indices, commodities and a curated CFD list, with new instruments each quarter. Support runs through WhatsApp or email — within 24 hours for free users, within 1 hour for Pro during market hours — and anything involving money in your account goes to your broker.
The short version
TM9 is trading software, not a broker. The mobile and web apps are free for traders; brokers licence the platform in three tiers. You can trade forex, indices, commodities and a curated CFD list, through the broker account you connect, and that broker holds your funds throughout. Support runs on WhatsApp and email, and anything involving money in your account is handled by your broker.
Good to know
If an answer here does not cover your case, WhatsApp support is the fastest route, and the contact page lists the support, privacy and sales addresses. Questions about deposits, withdrawals or balances belong with your broker, since TM9 never holds client funds. Trading carries a real risk of loss.
Upgrading From TM9 1.xQuestions after moving from 1.x to 2.0 often start here; the new version should feel around 3× snappier.
Watchlists & LayoutsWatchlist missing on a new device? Lists and layouts built once sync to every device you use.
Real-Time Market DataBefore reporting a price issue, see how forex, indices and commodity quotes stream with sub-second ticks.
More Pages to Read.
How to Start a Brokerage BusinessBrokers planning a launch can follow a practical 10-step sequence for starting a forex or CFD brokerage.
How to Trade Forex Step by StepNew to trading? Learn Forex step by step, from choosing a broker and platform to analysing the market.
Identifying OpportunitiesUse the platform analysis tools to study conditions and identify potential trading…